WARRANTY CONDITIONS


In addition to any statutory rights arising from the purchase of a product and without prejudice on the statutory rights which apply independently and free of charge, all new RYOBI branded power tools and/or garden tools listed on our website, excluding tool accessories, tool storage systems, and spare parts, as further outlined under ("Product"), are covered by a voluntary guarantee issued by Techtronic Industries GmbH ("TTI") subject to the terms and conditions as stated below ("Guarantee").

The Guarantee is only applicable to purchaser(s) who purchase the products as end users in their capacity as consumers ("Consumer"). Retailers, rental companies, as well as professional end users are expressly excluded from these general terms and conditions of the Guarantee. For professional end users, a different type of voluntary guarantee may be applicable to certain product(s), if explicitly provided on the www.ryobitools.eu website. The invocation of this voluntary Guarantee does not limit the statutory legal rights of the Consumer in case of a defect.

1. The standard guarantee ("Standard Guarantee"), provided that the Product is purchased for private use only, has a term of 24 months ("Standard Guarantee Period") and commences on the date the product was purchased. This date must be documented by an invoice or other proof of purchase in order for the Standard Guarantee to be valid and enforceable. This Standard Guarantee also only applies to new Product(s).

2. Consumers in certain countries may be able to extend the Standard Guarantee for eligible Products beyond the period of the Standard Guarantee by registering on the www.ryobitools.eu website. The eligibility of Products for the extended guarantee ("Extended Guarantee") is specified on the packaging of a Product, on the website at www.ryobitools.eu, and/or is contained within the relevant Product documentation under https://www.ryobitools.eu/. In order to benefit from the Extended Guarantee, Consumers are required to register their Product(s) online within 30 calendar days from the date of purchase to benefit from this Extended Guarantee. All personal information of a Consumer will be processed in accordance with the privacy statement, which can be found here https://uk.ryobitools.eu/footer-links/privacy-policy/. The registration confirmation receipt, which is sent out by e-mail, and the original invoice showing the date of purchase will serve as proof of the Extended Guarantee

3. The Standard Guarantee and the Extended Guarantee ("Guarantees") are limited to repair and/or replacement of the defective Product at the discretion of TTI provided that the defect in workmanship or material existed at the date of purchase. No further costs or losses can be claimed. In addition, the Guarantees do not apply to:

  • any damage caused accidentally, wilfully, or negligently by the Consumer
  • any damage to the Product that is the result of improper treatment or lack of maintenance
  • any Product that has been altered or modified
  • any Product where original identification (trade mark, serial number) markings have been defaced, altered or removed
  • any damage caused by non-observance of the instruction manual
  • Products, which are not subject to a CE/UKCA marking
  • any Product that has been attempted to be repaired by a non-authorised service centre or without prior authorisation by TTI
  • any product connected to improper power supply (amps, voltage, frequency)
  • any damage caused by external influences (water, chemical, physical, shocks) or foreign substances
  • any Product used with inappropriate fuel mixture (fuel, oil, ratio of oil)
  • any damage caused by external influences (water, chemical, physical, shocks) or foreign substances
  • normal wear and tear of spare parts
  • inappropriate use, overloading of the Product(s)
  • use of non-approved accessories or parts
  • power tool accessories provided with the tool or purchased separately. Such exclusions including but not limited to screw driver bits, drill bits, abrasive discs, sand paper and blades, lateral guide
  • components (parts and accessories) which are subject to normal wear and tear, including but not limited to service and maintenance kits, carbon brushes, bearings, chuck, SDS drill bit attachment or reception, power cord, auxiliary handle, transport carry case, sanding plate, dust bag, dust exhaust tube, felt washers, impact wrench pins and springs, bump knobs, drive belts, clutch, blades of hedge trimmers or lawnmowers, harness, cable throttle, tines, felt washers, hitch pins, blower fans, blower and vacuum tubes, vacuum bag and straps, guide bars, saw chains, hoses, connector fittings, spray nozzles, wheels, spray wands, inner reels, outer spools, cutting lines, spark plugs, air filters, gas filters, mulching blades, etc.

  • 4. For guarantee servicing, the Product(s) must be sent or presented without undue delay after occurrence or recognition of the defect in workmanship or material to an authorised RYOBI service partner listed on the following website www.ryobitools.eu/.

    Consumers can obtain the services under the Guarantees from a RYOBI service partner by:
      a. contacting the retailer where the purchase was made; or
      b. registering via the service platform available on the RYOBI Commercial webpage www.ryobitools.eu/, the availability of the process might vary from country to country.
      When sending a Product to an authorised RYOBI service partner, the Product shall be safely packaged without hazardous contents (for details, please see the safety instructions on the website at www.ryobitools.eu/), marked with sender's address and accompanied by a short description of the defect. Please note that in some countries delivery charges or postage will have to be paid by the sender according to local practice. Please consult your local authorised RYOBI service centre to confirm whether such charges apply.

    5. Upon receipt of the Product claimed to be defective by the Consumer, it will be inspected. When the defect has been confirmed, the services under the Guarantees will be provided by repairing the defective parts of the products or replacing them by non-defective parts at TTI's discretion. If TTI refuses to repair the defect or if, at TTI's discretion, the repair has failed, an equivalent replacement will be supplied. The replaced Product(s) or part(s) will become the property of TTI. Any repair/replacement(s) under the Guarantees above are free of charge. The repair/replacement(s) conducted by TTI do not constitute an extension or a new start of the Guarantees. The replaced spare parts are subject to the Guarantees originally given and the period for the Guarantees will end with period for the Guarantee that was originally given for the entire product.

    6. The RYOBI Guarantees are granted by Techtronic Industries GmbH, Max-Eyth-Str.10, 71364 Winnenden, Germany, only to the Consumer that originally purchased the Product and may not be transferred or assigned.

    7. The Guarantees are valid in the European Economical Areas (EEA), Switzerland, and the United Kingdom. Outside these areas, please contact the retailer where the purchase was made to find out if another voluntary guarantee applies.

    AUTHORISED SERVICE CENTRE
    Any request or issue with the product can be addressed to your local authorised service centres (visit www.ryobitools.eu) or directly to: Techtronic Industries GmbH, Max Eyth Stra├če 10, 71364 Winnenden, Germany. Please state the serial number and product type printed on the label.